Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What are your standard shipping times for furniture and home decor?
Most home decor items ship within 3-5 business days. Larger furniture pieces may require 7-14 business days for delivery via our specialized white-glove courier service.
Do you offer a warranty on home goods?
Yes, all Hallmark home products come with a 12-month limited warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day return window for most items. Products must be in original packaging and unassembled. Please note that a restocking fee may apply to oversized furniture.
Are the materials used in your products eco-friendly?
We are committed to sustainability. Many of our collections feature FSC-certified wood, recycled textiles, and non-toxic finishes to ensure safety for both your home and the environment.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Affirm for larger purchases.